Shipping policy

Shipping Locations

We currently ship to the continental United States only. Unfortunately, we do not ship to Alaska or Hawaii at this time.

Processing Time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Methods and Delivery Times

We offer shipping through USPS and UPS. Our standard shipping option ensures that your order will be delivered within 2-3 business days after it has been processed and shipped.

Shipping Costs

Our subsidized shipping costs are calculated by our carriers. 

 

Handling and Tracking

We provide tracking information for all orders. You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

Shipping Issues

If you have any issues with your shipment or if your order is lost, please contact our customer support at support@thebalmhome.com. We will work with you to resolve the issue as quickly as possible.

For shipping we offer Route to help manage lost, damaged or stolen goods while in transit.

 

Return Shipping

If you need to return an item, please note that the customer is responsible for return shipping costs. For more details on returns, please refer to our Return Policy.